Frequently Asked Questions
FAQ
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The best things you can do to prepare your listing before we arrive:
- Turn on all lights, turn off all ceiling fans.
- Close toilet lids, open/level blinds, make sure all windows & mirrors are clean.
- Hide excess wires and cords from view.
- Hide trash cans if possible; ensure countertops and tables are clean of personal and toiletry items.
- Cars parked on the street or in the garage.
- Pets removed from the household or hidden from view. We also recommend removing pet products and animal care items.
- Floors vacuumed, reflective surfaces wiped down.
~ A freshly mowed yard and leaf-blown driveway always look best!
Although not required, I’ve found that if the homeowners are away from the home during the shoot, it goes much quicker, as there is no need to move people around while the house is shot.
Please note that we do not photograph garages, small closets, or outdoor sheds, etc. -
No worries, we understand that things happen. We’re human too!
If you need to reschedule or cancel your appointment and it’s more than 12 hours before your scheduled time, simply head to your appointment confirmation email. You’ll find an option there to make changes to your appointment.
If it’s less than 12 hours before your appointment, please contact us as soon as possible. A $25 rescheduling fee will apply to appointments rescheduled with less than 12 hours’ notice.
We’ll always do our best to work with you!
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Only for occupied homes.
If the home is occupied, we require the listing agent or an authorized representative to be present during the photography appointment. This helps ensure we have access to the property and provides a point of contact for any questions or concerns that may come up during the shoot.
For vacant or unoccupied homes, the agent does not need to be present as long as access has been arranged in advance.
Our goal is to make the process as easy and stress-free as possible while respecting the homeowner’s privacy and property.
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When and how do I pay?
We accept payment in two ways.
FORM of payment taken at the type of booking but no charges until delivery has occurred
Stripe
Square
PAYMENT taken at the time of the booking
PayPal
Cancellation and rescheduling
If you cancel or reschedule more than 12 hours before the appointment, you will receive a full refund or credit toward a new date.
Cancellations within 12 hours will be subject to a $25 cancellation fee
No-shows will be charged the full booking amount.
If you need a custom payment arrangement, billing for multiple properties, or an estimate for a larger project, contact us and we’ll provide tailored instructions.
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We proudly serve central Ohio, along with surrounding areas.
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Please contact us! We would love to connect with you! You can email us here, or you can check out the contact form
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Unless discussed and approved in writing before the shoot, 614HomeMedia will retain all ownership and copyright of the media created. We ask that the images & videos produced only be used for their intended purposes, (i.e. promoting your listing via MLS, websites and social media) and that they are NOT used by others (including realtors, contractors, designers, marketing companies, landscapers, builders, etc) without prior permission. A limited license is assumed and provided on all delivered media to the hiring client. See our: Terms & Conditions